Frequently Asked Questions

Everything you need to know about your beauty experience.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.

What is your return policy for skincare and makeup?

We offer a 30-day return policy on most unopened products. For hygiene reasons, used cosmetics cannot be returned unless there is a documented allergic reaction or product defect.

Are Caryl Baker Visage products cruelty-free?

Yes, we are committed to ethical beauty. Our products are developed without animal testing and meet high standards for safety and quality.

Do you offer international shipping?

Currently, we ship to all provinces across Canada and the United States. Shipping rates and delivery times vary based on your location.

How do I book an in-store beauty service?

You can book services like facials, brow shaping, and makeup applications directly through our online booking portal or by calling your local Visage Face Spa.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Caryl Baker Visage digital gift cards.